Q. What forms of payment can I use?
A. You may pay using any of the following payment options. All payments are processed through Worldpay, offering the highest levels of security and encryption available. For more information about our e-commerce partners, please feel free to link to our partners page.

You may also pay with PayPal, either with your PayPal account or with a credit card. Note, you do not need a PayPal account to pay by credit card through PayPal.

Q. What are your refund and cancellation policies?
A. Our refund policy for each of our products and services is simple and designed to give you complete confidence and assurance. If you aren’t completely satisfied with an eWorkbook or Virtual Workshop within a month of receiving it, we will gladly refund your money.

Q. How will I be able to access my download?
A. We used to check all the transactions manually, but as you can imagine, things got a little out of hand. As a result, we have automated the responses so that you get automatic downloads. If for any reason you do not hear from us within 24 hours of your order, please contact us or call us directly at 416 534-4766.

Q. Can you adapt your material for an in-house corporate program?
A. Maybe. The right program for your company needs might include any or all of the following: internal workshop training, one-on-one consulting & coaching and meeting facilitation and brainstorming. To discuss if this would be helpful to you, please call 416 534-4766.

Q. What are ‘bananas’?
A. Using the ‘How Many Bananas Do You Have?” Workbook, you develop a framework to package your intellectual property and content three different ways — steps, principles and ingredients. Since you don’t know at this point which framework will have more impact with your prospects, and since you don’t know yet what to call them, I refer to them as bananas.

Q. Hey What’s up with the arrowheads???
A. We love it when we get asked that question because it allows us to describe the story behind our approach and how you use it to discover your Essential Message. For the response to this question, link to E-ssential Message #28!

Q. I have a question not answered here — what should I do?
A. We welcome all questions, no matter how frequently or infrequently they get asked. Simply contact us and we’ll get back to you right away!